Do not place a cleaning tablet in the water tank unless the manufacturer explicitly instructs it.
Machine guides / Troubleshooting / Cleaning
Cleaning troubleshooting
Cleaning light or CLEAN ME warning stays on
Cleaning warnings normally clear when the correct machine programme finishes. If the warning remains, first confirm that the right programme was run all the way through.
THE PROBLEMA cleaning prompt remains after you have run a cleaning cycle.
Ventori only covers checks that sit within normal user maintenance. If the symptom remains after the correct routine, move to manufacturer or engineer support rather than repeatedly running cleaning products.
First maintenance checks
Rule out the simple causes first.
Work through these in order before repeating a maintenance programme.
Progress0 of 3 checks completed
CHECKS COMPLETE
Recommended next step
Use the machine guide to match the warning to the correct cleaning programme.
Avoid making it worse
What not to do.
Do not repeat a cleaning cycle simply because a different maintenance warning remains.
Do not interrupt the rinse or purge stages once the correct cleaning programme has started.
Use the exact machine guide
Now match the problem to your machine.
Similar-looking machines can use different buttons, menus and maintenance sequences.
Machine guides
Sage
Espresso cleaning, backflush, descale and filter guides.
Choose model →
Machine guides
Philips
2200, 3200, 4300 and 5400 maintenance guides.
Choose model →
Machine guides
De'Longhi
Magnifica, Dinamica and other bean-to-cup maintenance guides.
Choose model →
Machine guides
Ninja
Luxe Café Premier, Premier Plus and Pro CLEAN, DESCALE and milk-system guides.
Choose model →When maintenance is not the answer
Stop if the problem remains after the correct routine.
Move to manufacturer or qualified service support for persistent error codes, leaks, electrical symptoms, burning smells, damaged parts or mechanisms that remain jammed after the normal shutdown and maintenance sequence.
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