Do not keep removing and refitting the filter to try to clear a descale warning.
Machine guides / Troubleshooting / Filtration
Filtration troubleshooting
Machine still asks to descale after changing the filter
A replacement filter helps manage incoming water, but it normally does not cancel maintenance the machine had already decided was due.
THE PROBLEMA filter change has not removed an existing descale warning.
Ventori only covers checks that sit within normal user maintenance. If the symptom remains after the correct routine, move to manufacturer or engineer support rather than repeatedly running cleaning products.
First maintenance checks
Rule out the simple causes first.
Work through these in order before repeating a maintenance programme.
Progress0 of 3 checks completed
CHECKS COMPLETE
Recommended next step
Use the machine guide for both the descale and filter sequence for your model.
Avoid making it worse
What not to do.
Do not assume the warning proves the new filter is faulty.
Do not skip the machine-specific descale cycle if it was already due.
Use the exact machine guide
Now match the problem to your machine.
Similar-looking machines can use different buttons, menus and maintenance sequences.
When maintenance is not the answer
Stop if the problem remains after the correct routine.
Move to manufacturer or qualified service support for persistent error codes, leaks, electrical symptoms, burning smells, damaged parts or mechanisms that remain jammed after the normal shutdown and maintenance sequence.
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